Policies

Privacy policy

At Ecozak, we keep things simple and honest — including how we handle your information. This policy explains what we collect, why we collect it, and how we protect it.

1. Who We Are

Ecozak is a sustainable bio packaging supplier based in India, providing biodegradable and compostable carry bags to restaurants, retailers, and businesses across the country.

Business Name: Ecozak Country of Operation: India Contact: [your email] | [your WhatsApp number]

2. What We Collect

We only collect what's necessary to serve you:

Name and business name
Phone number and WhatsApp contact
Email address and delivery address
Order details and product preferences
Pages visited and device type (website only)

3. How We Use It

To process and fulfil your orders

To send quotes, invoices, and delivery updates
To respond to your enquiries
To send offers — only if you've opted in
To comply with Indian law

4. Who We Share It With

We never sell your data. We share only with:

Delivery partners — to ship your orders
Payment processors — to handle transactions
Legal authorities — only if required by law

5. How We Protect It

Secure storage of all customer records
Restricted internal access
Encrypted communication where possible

6. WhatsApp and
Direct Communication

When you message us, your details are stored for service purposes only. You can opt out of promotional messages anytime.

7. Cookies

We use basic cookies to understand website visits. They don't identify you personally. You can disable them in your browser settings.

8. Your Rights (DPDPA 2023)

You have the right to access, correct, or delete your data, and to withdraw consent at any time. Contact us and we'll respond within 7 business days.

9. Data Retention

We keep your data for the duration of your relationship with us and up to 3 years after your last order. After that, it's securely deleted.

10. Children's Privacy

Our services are for businesses and adults only. We do not collect data from anyone under 18.

11. Policy Updates

We may update this policy occasionally. The effective date at the top will always reflect the latest version.

12. Contact Us

Email: [your email] WhatsApp: [your number] Response time: Within 7 business days